Purchased this fridge in stainless steel through Sears the end of February 2010. Looked good at the store. However, when set up at our home the ice maker didn't dispense from the start. Called Sears service. Told them ice maker didn't work. They sent out a repairman. "Yep! Ice maker doesn't work, but I don't have a replacement icemaker. I'll have to back order it."
Ice maker is left at front door by UPS about 10 days later. Arranged second repair call. Second Sears repairman installs new ice maker unit and leaves. Ice maker still doesn't dispense. (receipt claims warranty service would have been $239 if not covered).
Called Sears service who schedule third service call. Repairman comes out: "Yep! Ice maker still doesn't dispense, but the only thing left to do is replace the mother board on the back. But I don't have one. I'll have to back order it."
Sears left an automated call April 18 to reschedule the fourth service call set for the 19th of April. I call them and they say OK when do you want the appointment. I ask whether they have the part. They say they thought I already had it. I say no I don't. They say I shouldn't call until I do. I say how about bringing out a new fridge. They say May 8 earliest.
Fourth repairman installs new motherboard. Icemaker still doesn't work. Arrange for new Whirlpool replacement.
The one repairman observed that this is Samsung's newest model. I would wait a year or two before buying one to let them get the bugs out and at least have parts in the pipeline. As for Sears appliance repair process, it's just mindboggling.
LMAO. IT STARTED DISPENSING ICE AT 2:10 A.M. WITH ICE MAKER TURNED OFF. DISPENSES ONCE OR TWICE A WEEK. DOESN'T DISPENSE AT ALL IF ICEMAKER IS TURNED ON.
NOW THE INTERNAL WATER DISPENSER DOESN'T WORK EITHER. PROBABLY FROZE AT FACTORY TEMP. SETTING OF FRIDGE.
NEW WHIRLPOOL ARRIVES TOMORROW.
(3 customers reviews )Customers Rating=2.5 / 5.0
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Samsung RF266ABWP 26 cu. ft. French Door Refrigerator White Pearl
